Terms & Conditions

Welcome to Sublime Stays Ltd! These booking terms and conditions form an agreement between us, Sublime Stays Ltd (the managing agent), and you, the person making the booking (including all adults in your party staying in our apartments).

Scope

1.1 Your stay with us does not create an exclusive possession arrangement or landlord-tenant relationship between you (the client or guest) and Sublime Stays Ltd. You won’t have any tenancy rights or statutory protection under housing laws, even after this agreement ends.

1.2 Please note that rates may change without prior notice.

Agreement for Occupation

2.1 We, as the managing agent, allow you to occupy the property. This is only for your personal use, and you’re responsible for your guests during the stay.

2.2 You must be 21 or older to book accommodation. Your booking is made as a consumer, and we cannot accept liability for any losses you incur.

2.3 We reserve the right to refuse any booking for any reason.

2.4 You can check in after 3 pm on your arrival day (unless otherwise stated), and check-out is by 11 am on your departure day. If you haven’t arrived by midnight on the check-in day and haven’t informed us of a late arrival, we may treat your booking as canceled.

2.5 If you want to extend your stay, we’ll do our best to accommodate you based on availability, but it might not always be possible.

2.6 If the number of people in the apartment exceeds the allowed limit (which would violate health and safety regulations), we may need to ask excess guests to vacate or charge for additional apartments.

Paying for Your Accommodation

3.1 Payments must be made in full 30 days before the check-in date.

3.2 If payment isn’t received by the due date, we may cancel the booking, and any deposits paid will be non-refundable.

3.3 If any amounts owed are not paid on time, we may charge interest in accordance with the Late Payment of Commercial Debts Act.

3.4 A £300 security deposit is required before check-in. This is held as an “authorization hold” and will not be debited unless certain conditions (such as damages or smoking in the apartment) aren’t met.

3.5 If damage occurs that exceeds the security deposit, we will charge you for the additional costs.

3.6 Please leave the apartment in good condition when you depart. If additional cleaning is needed, we may charge you for the cost.

3.7 No smoking is allowed inside the apartment. If evidence of smoking is found, we may charge a £100 cleaning fee.

3.8 Any damages or issues caused by illegal activity, pets, or additional services will incur charges.

Cancellation or Changes to Your Booking by Us

4.1 In the rare case that we need to cancel or alter your booking, we’ll inform you as soon as possible and try to offer alternatives. If they’re not acceptable, we’ll cancel your booking and refund you within 30 days.

4.2 We’re not liable for cancellations or changes due to events outside our control (e.g., natural disasters, war, or terrorist activity).

4.3 If you want to change your booking, we’ll try to help, but any additional costs will be your responsibility. We may also charge an amendment fee.

4.4 Cancellations made up to 30 days before arrival are free of charge, unless stated otherwise during booking.

4.5 Cancellations made after this period or no-shows will incur the full cost of the booking.

Death, Personal Injury, or Loss of Property

5.1 We are not liable for any personal injury or loss unless it results from our own negligence.

5.2 You are responsible for ensuring your personal property is safe. We are not liable for lost or damaged property unless due to our negligence.

5.3 Cars and their contents are parked at your own risk.

5.4 We are not responsible for parking fines or other issues caused by not properly displaying a parking permit.

5.5 Any property left behind in the apartment will be kept for one week or returned at your cost.

Keys and Access

6.1 You’ll receive one set of keys. If lost, you must inform us immediately, and you’ll be charged for changing the locks and replacing key fobs.

6.2 If you lock yourself out, we reserve the right to charge an administration fee for assistance.

6.3 We reserve the right to access the apartment for necessary maintenance or in emergencies, but we will try to contact you before doing so.

6.4 Lost parking permits incur a £50 replacement fee.

Linen

7.1 One set of linen per guest is provided for stays of 7 nights or less. For stays longer than that, additional linen is provided weekly.

Services

8.1 We are not responsible for interruptions in services such as gas, water, or electricity, nor for noise or disturbance from ongoing maintenance.

Wireless Broadband Internet

9.1 While wireless broadband is available, we are not liable for any connection issues or damage to your devices. You are responsible for safeguarding your data and computer.

Maintenance Call-Outs

10.1 If a service call is made and the appliance isn’t faulty but misused, you may be charged for the maintenance call-out.

Client’s Obligations

11.1 As a client, you guarantee that any guests will:

Not bring pets or damage property.
Not hold parties, hen/stag nights, or any other disruptive events.
Leave the property in good condition and take care of fixtures and furniture.
Not smoke or use illegal drugs on the premises.
Ensure that the number of guests does not exceed the limit specified.

Termination of this Agreement

12.1 We may end this agreement if payments aren’t made, or if the client breaches any terms, including bankruptcy or judgments against them.

12.2 If the agreement ends, all keys must be returned, and the apartment should be vacated immediately.

Cancellations

13.1 Cancellations must be made in writing. If canceled up to 30 days before arrival, no fee will be charged.

13.2 If canceled later or in the case of a no-show, the full booking price will be charged.

13.3 We may waive cancellation fees at our discretion.

Health and Safety

14.1 We want you to have a safe and comfortable stay. Please avoid hazardous situations that could harm guests or staff.

14.2 By booking with us, you agree to follow these terms and keep the apartment safe for everyone.

Data Protection Policy

15.1 We are committed to protecting your personal data and will process it in accordance with the Data Protection Act 1998.

Complaints

16.1 If you have any complaints, please inform us promptly. If we can’t resolve it, submit your complaint in writing, and we’ll address it as soon as possible.

Law

These terms and conditions are governed by English law, and any disputes will be handled by the courts in England.

Your Rights

Your statutory rights are unaffected by these terms and conditions.

Interpretation

In this Agreement:

Managing Agent, “We”, or “Us” refers to Sublime Stays Ltd.
Client refers to the person making the booking.
Guest refers to anyone staying at the property, including the client.
Agreement refers to this document.
Apartment/Property refers to the accommodation managed by Sublime Stays Ltd.
Booking refers to your reservation with us.
Fee refers to the rental price for the apartment.
Inclusive Services include housekeeping, linen change, and utilities.

We hope you enjoy your stay with Sublime Stays Ltd! Please reach out if you have any questions.